Deputy Director, Continuous Improvement
JOB SUMMARY:
The Deputy Director, Continuous Improvement collects, compiles, and analyzes performance data
to advance system effectiveness, improve efficiencies and improve business processes.
ESSENTIAL FUNCTIONS
• Monitors, analyzes, and interprets performance data on an ongoing basis to implement
process improvements that advance performance measures and business outcomes.
• Uses all databases, management information systems and related reporting systems and
tools to extract, compile, analyze and interpret performance data.
• Collaborates with the Board Performance Department to advance processes and realize
performance improvement plans, corrective action plans and system or technical
enhancements.
• Designs and develops tools for tracking performance, monitoring outcomes, and supporting
business objectives.
• Consults, interprets, and ensures policies and procedures comply with business
requirements, procedures and/or improvement plans.
• Manages systems, databases, and data integrity requests, to include review and processing
changes/deletions and information requests of customer records.
• Strong leadership skills (ability to motivate and provide guidance to staff, management, and
leadership).
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve stressful or challenging situations with difficult customers.
Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers,
Board staff, and the public.
• Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES
• Knowledge of workforce development, economic development, business intelligence and
trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy
development and implementation, assessment of outcomes and accountability
• Knowledge of work experience in a performance-based environment, public or private
sector, the ability to analyze and interpret information and data and provide relevant
feedback for action.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to use statistical methods to analyze and interpret information and data and provide
relevant feedback for action.
• Ability to work with complex and extensive databases and identify deficiencies.
EDUCATION AND EXPERIENCE
• Bachelor’s Degree from an accredited university or college in a relevant field of study
required. Master’s degree preferred.
• Eight (8) years of relevant experience required.
• Three (3) years of supervisory experience preferred.
• Additional relevant experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.
PHYSICAL DEMANDS
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending,
and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions
are primarily in an office environment. Occasional driving and travel required. Flexible hours may be
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.